Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@banterbits.com. 

Return postage is at the buyer's cost, except where the item is faulty, damaged or incorrect.

Mug Printed Colours:
As different computers display colours differently, the colour of the actual item may vary slightly from the picture you see on screen.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Please DOUBLE CHECK YOUR SHIPPING ADDRESS before you order. We can only guarantee delivery to the address that has been provided to us and we will not provide refunds if we have successfully delivered an item to an address, or we cannot deliver an item to an incorrect address, provided by the customer during order placement.

We will use our reasonable endeavours to deliver the goods or services within the times stated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control. 

Cancellations
All orders are printed on demand, so once an order has been processed we can't stop it before dispatch. Your right to cancel within 14 days of receiving your item still applies — see Your 14-day right to cancel below. Personalised and made-to-order items are exempt.

Your 14-day right to cancel
You have the right to cancel or return your order within 14 days, for any reason and without a justification. This right does not apply to personalised or made-to-order items, which are exempt under the Consumer Contracts Regulations. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 21 days have passed since we’ve approved your return, please contact us at hello@banterbits.com.